What is Emotional Intelligence?

Is the ability to manage both one's own emotions and understand the emotions of others (recognise, interpret, and process emotions in yourself and others)

Five key elements: self-awareness, self-regulation, motivation, empathy, social-skills.

It's about learning how to recognise, process and channel your emotions in a way that benefits you and your team.

Enhancing your emotional intelligence requires effort but it can be achieved with sustained practice.

How is EQ different to IQ?

Emotional Intelligence (EQ) refers to a person's ability to understand his/her emotion along with other people's emotions, whereas Intelligence Quotient (IQ) indicates a person's intelligence level.

IQ ability: Learn, understand and implement knowledge, logical reasoning and abstract thinking.

EQ ability: Recognize, control and express one's own emotion's, perceive and assess other's emotion's.

It has been researched that people with high EQ have better mental health, job performance, the way of living life.

Your IQ is what determines your competencies and individual capacities, but your EQ determines how you interact and treat people in your life, it shows how you are going to cope with pressures or face the crisis. The difference between these two is that no one can alter his/her intelligence or reasoning abilities, but anyone can learn to handle emotions, to bring success for him/her.

Why is EQ important?

A high EQ can help build relationships, reduce team stress, defuse conflict, improve job satisfaction, and increase team productivity and staff retention.

Emotional Intelligence is especially important when dealing with stressful situations like conflict, change, and obstacles. Being emotionally intelligent is a key component of compassion and understanding the deeper reasons behind other people's actions.

Emotional Intelligence can help each of us build and maintain stronger and better relationships.